About:

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries in Asia including Laos. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We’re all about bringing on the smartest talents as we continue to grow with an “all hands-on deck” environment and hire those who can thrive in a fast-growing company.

We are looking for: Shop Operations Associate (Permanent Full-Time) to join our growing team in Vientiane Capital, Laos.

Responsibilities:

Vendor Operational Excellence

• Vendor Education & Training: Lead onboarding and training sessions on POS devices and backend tools, ensuring vendors are fully proficient in foodpanda product features and operational standards.
• Performance Monitoring: Track key operational metrics (e.g., cancellation rates, stock availability) and collaborate with the Account Management (AM) team to execute improvement plans for underperforming vendors.
• Content Integrity & Reconciliation: Guarantee accurate product listings by conducting regular onsite spot checks and performing manual inventory reconciliation to ensure the physical store stock matches the foodpanda platform data.

Data Analysis & Process Improvement

• Trend Analysis: Deep-dive into sales and cancellation data to identify failure patterns and propose data-driven solutions to the team.
• Support Transformation Projects: Collaborate with cross-functional teams to roll out feature enhancements and new initiatives designed to improve operational excellence
• Technical Operations Support: Serve as the first line of support for the AM team, troubleshooting technical frontend or backend issues.

Requirements:

• Experience: 1–2 years of experience in Operations, Retail Management, Supply Chain, or E-commerce. Experience working with supermarkets, grocery retailers, or FMCG is a strong plus.
• Data Proficiency (Crucial): Strong command of Microsoft Excel or Google Sheets. You must be comfortable managing large datasets to manually reconcile vendor inventory against our system.
• Operational Mindset: A sharp eye for detail. You are the type of person who is bothered when a price tag doesn't match the system and won't stop until it is fixed.
• Communication & Training: Ability to explain technical concepts to non-technical staff (vendors) and effectively collaborate with internal Account Management teams.
• Tech-Savvy: Quick to learn new backend tools and POS systems, with the ability to troubleshoot basic technical issues independently.
• Mobility: Willingness to travel frequently to vendor locations (physical stores/warehouses) for onsite audits, training, and "ground truthing."
• Problem Solver: Proven ability to analyze trends, identify root causes of operational failures, and propose logical solutions.

What we offer:

• Dynamic and challenging working environment with a steep learning curve.
• Culture that empowers you to take full ownership of your work and career.
• Great working atmosphere with regular company and team events.
• Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
• Competitive package, incentives, allowances, food perks, insurance, and more.
• Commitment to developing you personally and professionally.

Job Application:

We are an equal opportunity & inclusive workplace, we encourage and welcome candidates from every different and diverse background to apply, if you think you are a qualified and potential candidate, please submit your application to together make a difference at foodpanda!

Click Here to Apply or call / WhatsApp (020 99 272 993) for more details.

---

Find other opening positions at foodpanda below:

https://careers.foodpanda.com/jobs?options=342&page=1

Note: We thank all candidates for their interest and effort, all applications will be reviewed. However, due to the high volume of applications, only shortlisted candidates will be contacted.

foodpanda is operated by the Delivery Hero Group, the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with 25,000 employees and approximately 600,000+ restaurant partners worldwide.