Job VacancyBring your talent and passion to a global company at the forefront of making life better for people in Asia. Prudential is one of the world’s leading life insurance companies and is headquartered in the United Kingdom. In Asia we have operations in 13 countries with more than 14 million customers, offering a wide range of life insurance and savings products. In Laos, Prudential Life Assurance (Lao) Company Limited has been established in 2016 and located at 6th Floor, Vientiane Plaza Hotel Office, Sailom Rd., Hatsady Neua Village, Chanthabouly District, Vientiane Capital. Our Product is available in ACLEDA bank.As a part of an ongoing business development, Prudential Life Assurance (Lao) Company Limited is currently looking for high-caliber individuals who share our vision, to join our operations in Laos. We also provide extensive training and development opportunities, and international-exposure.Position Title: Manager – New Business and Customer Service Function Division: OperationsReport to: Senior Manager OperationsLocation: Vientiane Office Candidate’s category: Lao NationalKey responsibilities:1. New Business Function:New business function is operating smoothly & effectively.Mainly responsibility on quality, turnaround time and pending ratio of new submissions and accuracy of policy kit contents.Provide sound solution on customer’s complaints and any related issues in close consultation with other function. Ensuring all clients’ inquiries is timely and accurately responded.Arrangement the resource to ensure handling the workload of team e.g. data entry, pending files.Provide regular feedbacks to frontline sales team on the quality of submissions.Coordinating and cooperating with other related sections with PLAL Operation and other function to smoothly solve all NB, and CS.2. Customer Service Function:Be responsible for quality and speed of policy servicing and administration related works.Be responsible for premium follow-up/collection – renewal.Be responsible for delivery of superior customer service by Customer Service Center(s), Branch Office(s), Contact Center, and Policy Administration.Mainly responsible for quality, turn-around-time related to policy servicing, customer service, customer care, in-bound and out-bound calls handling.Responsible for managing welcome call including checking, recording and reporting.Arrange the resources to ensure that the departmental workload is well handled.Provide regular feedbacks to frontline sales team and other stakeholders in order to seek for greater efficiency.Coordinate and cooperate with other related sections with PLAL.Handle and/or clarify enquiries/sale forces’ complaints about policy servicing, administration, document delivery and customer service delivery in close consultation with other functions/departments within PLAL.Responsible for complaint handling, reporting, recording and escalating.Assist for all claims as request by superior.Take part in building new relevant operational manuals and update them regularly when having any changes include new business, customer service, policy servicing and administration related forms.Provide timely and accurate CSPA reports to the Management.Candidate Specifications:Qualification: Bachelor degree or higherAt least 5 years of experience in sales, service or operations with reputable companiesAt least 3 - 5 years management experienceExperience in insurance or financial institutions is a Plus. Knowledge/Skills: Very good organizational skills with sound judgment and financial service knowledge.Experience in insurance such as underwriting, policy servicing and claims is preferred.Very good presentation, facilitation & negotiation skillsVery good communication skill & adaptability,Very good computer & MS office knowledgeSelf-starter, customer oriented and passion for successAttention to detail and analytical thinking.Application closing date: 31st January 2018How to apply:Please submit your CV with references, a Letter of Interest and expected salary for the post you are applying for, a recent photograph, copy of work records and copy of academic certificates and transcripts to: email@example.com Or collecting an application form/or contact us for further details at the Human Resources Department, Prudential Life Assurance (Lao) Company Limited, Unit A, 6th Floor, Vientiane Plaza Hotel Office, Sailom Rd., Hatsady Neua, Chanthabouly, Vientiane, Lao PD.; Tel: 021-211122 & 021-211141 . Website: www.prudential.la; Facebook: Prudential LaosRemark: All submitted documents will not be returned to applicants. Only short-listed candidates will be contacted for an interview.
Job Announcement – Re-Advertise (For Lao Nationality only)Application close: 31st Jan 2018Room to Read seeks to transform the lives of millions of children in the developing countries by focusing on literacy and gender equality in education. Room to Read started its operations in Laos since 2005 and we have three main field offices in Oudomxay, Champasack and Savannakhet Province. Currently, we are looking for applicant who are committed, enthusiastic and having qualification and related experiences to fill in the following positions:Sr. Program Officer - Quality Reading Materials (QRM) (Base in Vientiane Capital - 1 position)Position Overview: The [Sr] Literacy Program Officer - Quality Reading Materials (QRM)’s primary responsibilities include providing technical support in all aspects of QRM publishing initiatives including sourcing story manuscripts from local emerging writers; organizing story writing and illustrations workshops; carryout the graphics design work of storybooks, pupil books and other QRM and Instruction Design & Teacher Support (IDTS) materials; layout and design of RtR reissue, adapted and new titles of storybooks; correcting and editing stories and artworks as per guidance from the Senior Literacy Program Manager (Sr. LPM) and Global Office (GO); filing and archiving all QRM works; and take part in ideal book collection work and reviewing stories and artworks. The person should have clear understanding of children’s publications, local publishing industry, educational materials and country-context of the use of educational materials in primary grades. The position will require some travel and involves frequent interaction with authors, illustrators, publishers, printers and officials. (For the full TOR, please visit our website).QualificationsRequired:Bachelor’s degree in education, language, communication, fine arts (master’s preferred)A minimum of 5 years of related professional work experience with NGOs, INGOs or Publishing CompaniesKnowledge and understanding of local book publishing industry and children’s literatureExcellent verbal and written communication skills in EnglishManaging printing and publication processKnowledge and understanding of book levelingExperience in manuscript editing, graphics design and layout of books (experience in Photoshop and InDesign preferred)Compensation & BenefitRoom to Read Laos value our staff commitment and offers the professional working environment, a competitive monthly gross salary between 9 – 11 million LAK/Monthand other fringe benefits such as: 13th Monthly salary, AGL Premium Insurance for its staff and Medical Insurance for the family members, Annual Medical Check-up, Retirement Funds, Phone Allowance, etc... Application ProcedurePlease submit your application through our online recruiting system at below link, which should include your update Resume/CV, with Cover Letter and contact details of required referees. Those who already submitted previous applications are no need to re-applyhttps://www.roomtoread.org/about-us/careers/And click See Current VacanciesOr click onhttps://osv-rtr.wd5.myworkdayjobs.com/en-US/RoomToRead/job/Laos---Main---Vientiane/Senior-Officer--Quality-Reading-Materials_R-00372And follow its instruction