Services Desk Analyst Join our growing company in the dynamic mining industry, multi-cultural team environment Excellent opportunity for IT Specialists, deliver help desk support for internal across the organization Generous salary and benefits package – ROAM 20 days on, 08 days off rosteTHIS POSITION IS AVAILABLE TO LAO NATIONALS ONLY. This is an exciting time to join PanAust and our subsidiary company, Phu Bia Mining in Laos. Our Phu Kham Copper-Gold Operation and our Ban Houayxai Gold-Silver Operation in Laos are both delivering strong production and cost performances and are targeted to reach peak production over the next few years. In addition, the PanAust Group is progressing well in its Stage 1 Feasibility Study of the newly acquired Frieda River Copper Project in PNG.We offer many different career opportunities at our mine and exploration sites and in our Vientiane office; and as an employer who values diversity, we encourage women to apply for all available positions. Our modern mine camps provide great Lao, Asian and Western food, sport and recreational facilities and housekeeping services. Site-based employees work a roster of 20 days on, 8 days off or 14 days on, 7 days off for shift work, while Vientiane – based employees work 5 days per week with 2 days off.Reporting to the IT Support Supervisor, you will be responsible for providing day to day IT helpdesk support for internal customers to resolve a range of software, hardware and network issues. Provides hands-on first level supports, installation of computer system. Proactively learns on new service technologies and ensure that technical knowledge is always up to date.Your responsibilities will include: Providing a high quality first level IT services support to staff at all sitesReceiving and promptly increasing customer requestsProviding direct hands-on first level support, investigation, troubleshooting, installation of various programs applications and hardwareLiaise with Infrastructure and Applications teamsTo be successful in this role, you will require:Qualification in ITExperience for 2 years and more in help desk rolePrevious experience with IT support troubleshooting and software installationGood knowledge of Microsoft Windows Desktop and Microsoft Windows Server EnvironmentAbility to resolve complex issuesHigh quality of team player or teamwork skillsGood communication skills both in Lao and English LanguagesIf you are interested in applying for the position, we encourage you to apply online via our website athttps://career10.successfactors.com/sfcareer/jobreqcareer?jobId=11876&company=PanAust&username
