Deputy Branch Manager – Service & OperationJob descriptionSet goal and work plan for branch's services, operations and supportReview and propose for working process and system developmentOversee and supervise subordinates to work effectively and efficiently and deliver the excellence service to customersEnsure branch services and operations to comply with local regulations and HQ policiesApprove business transactions according to Delegate Level of AuthorityPropose annual branch budget in part of branch services and operations and manage the expenses to be under the approved budgetReceive and solve the customer complaint align with the Bank’ policy and procedure as well as follow and monitor the result of the consumer complaint management frameworkRegular report the complaint to NBC and Regional Business Executive Working Group (REG)Provide complaint management trainings for the relevant functions to enhance case handling capability regarding complaint managementBe responsible for developing and managing people in branch services and operationsCoach and support subordinates on developing competencies/career opportunitiesReview capacity and organization structure of branch services and operations function to effectively serve business needsPerform other task as assigned from the BankQualificationAt least Bachelor's degree in business administration, management, marketing, finance or other related field.At least 5 years’ experiences in the banking industry, with good team management and banking management skills.Excellent communication skills, strong leadership and operation managementplease send the updated CVs to Thanin.su@kasikornbank.com
