DHL Express Laos Sole Company Limited, established in 1995, is the foremost and the market-leading International Air Express company in Laos. With state-of-the art systems for handling and processing International Air Express shipments, DHL Express Laos is committed to maintain its leading position as the preferred air express operator and a dependable business partner to its customers.   DHL Express Laos Sole Company Limited is looking for motivated persons to fill its vacancy of the Customer Service Advisor - Frontline.

Customer Service Advisor - Frontline: (01 Position)

Nature & Scope of the Job:

• Handle all incoming calls enquiries in accordance with service standards and processes.
• Accepting and registering bookings for DHL service
• Provide full track and tracing service area for customers by investigating undelivered, returned, misrouted, delayed, lost, and damaged shipments etc. and respond to customers consistently and confidently by providing accurate information in all aspects such as custom requirements, transit time and prices, etc.
• Cooperation with other functions
• Cooperation with DHL network around the world
• Liaise with Operations, Sales department, and other departments on quick and efficient resolution of customer issues and queries.
• Monthly reports and other ad-hoc assigned tasks
• Back up the team member if anyone is on annual leave. 

Requirements:

• Well-organized, hardworking, punctual and able to work under pressure.
• Experience in customer service and tele sales environment in a service or transportation industry is preferable.
• College degree is preferable in Business, Marketing, Sales, Communications, or related field is required. 
• Good written and verbal communication skills with a polite and friendly telephone manner.
• Excellent spoken and written communication skills in both Lao and English 
• Pro-active & Reliable person and able to work in teams
• Good computer skill (MS office).
• Be able to work full time.

All interested applicants should apply letter, resume, current photo and supporting documents in English to: 

DHL Express Laos Sole Company Limited, by addressing 

“Customer Service Advisor - Frontline”

Unit 5, P3 Road, Phonsavang Village,

Chanthabuly Dist, Vientiane Capital, Laos

Tel. 021 418100, 264200. Fax 021 418101 

Or email to vtehr@dhl.com 

The deadline for application is 20th June 2025. 

Only short-listed candidates will be contacted.