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Operations Manager (Fleet Management and Rider Recruitment) 
Negotiable

FOODPANDA

Rue Francois Ngin, Vientiane Vientiane Capital

JOB DESCRIPTION

Operations Manager (Fleet Management and Rider Recruitment) 

As our Operations Manager - Fleet Management and Rider Acquisition, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:

  • Leading our rider fleet - Manage a team of Fleet Leaders/Recruiters and make sure your rider acquisition KPIs and daily operations are optimal
  • Analytics – Analyze and track KPIs to improve rider performance and compliance, and take customer experience to the next level!
  • Strategy – Proactively proposing new strategies, planning and setting a timeline for execution
  • Product implementation and improvement – Roll out new features to improve operational efficiency and rider experience.
  • Ensure proper supply/demand match, whilst maintaining target Service Levels
  • Supporting commercial projects with operational guidance and resources.
  • Optimising operations through innovation and process development.
  • Supervising the day-to-day work of operations support staff.
  • Close collaboration with the Rider Recruitment team
  • Reviewing, refining and documenting processes and best practice

Requirements:

  • You have successfully completed a Bachelor’s degree
  • You have at least 1 year of work experience in an operational role, logistics exposure would be preferred
  • You have strong leadership and communication skills, work independently and are reliable
  • You are process oriented and data driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • You are very proactive and could lead independent projects
  • Fluent in Lao with excellent English skills 

Apply now! To alexandre.clavier@foodpanda.com

FOODPANDA

FOODPANDA

Rue Francois Ngin, Vientiane Vientiane Capital

Contact
Contact Name : Alexandre Clavier
Email : alexandre.clavier@foodpanda.sg
ABOUT COMPANY

foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Laos and we are always looking for talented and highly motivated individuals to join our family!

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