Credit Control - Laos


Vientiane Vientiane


Booking.com Customer Service Center (Singapore) Pte Ltd, one of the support companies in Singapore, is looking for a Credit Controller to be based in our Laos Office.

A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts.  The Credit Controller is the main point of contact for these customers for all invoice related issues.  The Credit Controller is expected to build strong relationships with customers and business partners in an effort to insure all invoices are paid to the terms of the Booking.com contract.  Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.


  • Collect Open Invoices

  • Scalable solutions

  • Cross functional Communication

  • Increase growth of company

  • Improving cycle times like DSO, Cash allocation and Delivery of invoices

Thanks to these works, the Credit Controller will acquire an in-depth knowledge of Booking’s business and internal organization and will prepare him/her -self to a broader role.

Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives.




  • Drive progress through simple and targeted action plans. Implement short term loops of progress and tackle the issues one by one at a high pace

  • Create Best Practice and share with Peers

  • Be a business partner with Hotels team

  • Create a out of the box mind set to improve customer payment behavior

  • Is owner of Key Performance Indicators  like DSO, % received cash, within 30 days, 60 days and 90 days.

  • Ensure adherence to Company policies and applicable governmental regulations.

  • Liaise with peers across the business to create successful roll outs

Planning skills

  • Managing and Developing Yourself

  • Technical knowledge of Collections software

  • Strategic/Longer Term Contribution

  • Ability to travel if required as part of the role


Skills & competencies:

  • Ability to proactively drive the assigned projects and reach the preset objectives.

  • Excellent communication and transversal management skills.

  • Ability to recognize financial implications of business decisions and strategy.

  • Understanding of business practices and systems.

  • Facilitate and practice security and confidentiality of information

  • Excellent teamwork and interpersonal skills

  • Excellent English, Thai and Esarn verbal and written communication skills.

  • Preferably 3 years’ experience in Finance or related field

Additional Information

As we are not able to support both relocation and working visa, you must be able to work in Laos without a work pass sponsorship.

To apply send your resume and cover letter to monica.bhatia@booking.com



  • job summary
  • Post Date 05 December 2018
  • Prefered Language English
  • Job Level Middle
  • Job Industry TOURISM / TRAVEL
  • Job Function Accounting-Auditor
  • Job Location Vientiane
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Vientiane Vientiane

Contact Name : Lindar Haslir
Email : lindar.haslir@booking.com;monica.bhatia@booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 17,000 employees in 198 offices in 70 countries worldwide. With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 29,094,166 total reported listings, and cover 143,172 destinations in 230 countries and territories worldwide. Each day, more than 1,550,000 room nights are reserved on our platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily with Booking.com, without booking fees and backed up by our promise to price match. Via our customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, any time of the day or night.

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