Customer Service Executive

Unilever Services Laos(Sole) Co.,ltd

Viengvang Tower, 15 Rue Bourichane Phonsinuan Sisattanak Vientiane Capital


Position:                   Customer Service Executive

Work Location:          Vientiane Capital, Laos

Job Description:

  1. Keep constant communication with the Customer Development department, including Sales Operations team, Warehouse, Supply Planning and Information Technology department, and initiate any necessary changes to ensure smooth and efficient internal work flow which provides the best customer service.
  2. Organize and arrange the work flow within Customer Development team to complete business processes from order execution until debt settlement by co-ordinating with customers and related departments in the company. Ensure all procedures are documented and followed, excluding payment reconciliation process.
  3. Safeguard the company assets comprising trade debtors by ensuring timely and proper records of debtors as well as optimum trade terms and most efficient debt collection system including overdue control, excluding payment reconciliation process.
  4. Organize the annual credit limit review of HPC, Foods, and Ice Cream customers, based on historical sales, on the agreed timing and ensure that Credit Limit of all customers are within the agreed policy.
  5. Support customer development team in monitoring the actual distribution patterns to/from customers against the distribution and ullage allowances they receive.
  6. Maintain at all time control features/procedures to cover the process of debt collection and account receivable and enforce compliance by related departments.
  7. Provide meaningful and timely information for reporting and control which includes: Sales Analysis and Performance, Stock Movement/Control Analysis, Credit Analysis and Performances, Debtor Positions/Overdue
  8. Manage and enforce discipline about policies and procedures, including ISO9002 procedures.
  9. Manage and enforce discipline/authorization for: credit control, changes in price lists, bad debt follow-up/write off, raising credit/debit notes, etc.
  10. Ensure at all time by constant co-ordination with Sales Department, IT department, that pricing scheme are simplified for optimum efficiency and accuracy of order execution and customer delivery.
  11. Ensure all matters concerning credit control for customers, banks, financial institutions and sales department are complied.


  • At least Bachelor’s Degree in business administration or any equivalent degree.
  • At least 2 years experiences in logistics, supply chain operation, warehouse management, customer services, or any field relate to supply chain.
  • Fluent and Good command on both written and spoken English and local language proficiency.
  • Initiative, confident, fast moving, disciplined, analysis, reliable and friendly personality.
  • Able to work independently, committed to result, and as a good team member
  • Knowledge and experience in computer standard software packages preferably strong in Excel, Power Point, plus Microsoft Project.

Interested candidates are invited to submit their CV to Human Resource Department: Recruitment.Cambodia@unilever.com 


  • job summary
  • Post Date 20 November 2018
  • Prefered Language English
  • Job Level Officer
  • Job Function Others
  • Job Location Vientiane Capital
Unilever Services Laos(Sole) Co.,ltd

Unilever Services Laos(Sole) Co.,ltd

Viengvang Tower, 15 Rue Bourichane Phonsinuan Sisattanak Vientiane Capital

Contact Name : N/A
Email : Recruitment.Cambodia@unilever.com;Chheang.Mour@unilever.com
Telephone : 020 98000010
Website :
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