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Customer Support
Negotiable

Teledirect Telecommerce

Thailand Other

JOB DESCRIPTION

Customer Support

ACCELERATE YOUR CAREER – JOIN TELEDIRECT TODAY!

Be on the Top of the World! Be an advocate for safer online communities with exciting career opportunities overlooking Bangkok’s iconic skyline.

Our teams have a passion for innovative social products and how they help transform communities. Working cross-functionally with other stakeholders, they ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.

Role’s Responsibilities

  • Assist our community and help resolve inquiries empathetically, accurately and on time.
  • Become and remain knowledgeable about the client’s products and community standards.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • Display a strong bias to doing what’s right for our community in supporting the client’s mission.
  • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
  • Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

We are looking for:

  • Min. 1-year work experience
  • Bachelor’s degree, or equivalent.
  • Excellent written and verbal communication skills in English and Lao
  • High affinity and cultural awareness of political/social situation in Laos
  • Must be willing to work in Bangkok, Thailand

Perks:

  • Salary of at least 1,100* USD
  • 10 Annual Leaves Credits
  • 13 Public Holidays
  • Provident Fund Life/Personal Accident Insurance
  • Health and Medical Insurance including Dental
  • Non-Voice Account

Join Teledirect Today! 

Are you looking for valuable learning opportunities working with leading brands in an exciting environment? Teledirect’s dedicated teams deliver growth-focused solutions in outsourced business processing that are shaping the industry.

Visit Teledirect’s career page at www.teledirectasia.com/carrers/.

Future-proof your career today:

  • job summary
  • Post Date 07 September 2018
  • Prefered Language English
  • Job Level Officer
  • Job Industry INTERNATIONAL ORGANIZATION
  • Job Function Others
  • Job Location Other
Teledirect Telecommerce

Teledirect Telecommerce

Thailand Other

Contact
Contact Name : Kurt Paolo Sevillano
Email : recruitment@teledirectasia.com
ABOUT COMPANY

Teledirect provides multinational organisations with outsourced contact center services to improve their customer service or to accelerate their sales. We operate state-of-the-art contact centers in Singapore, Hong Kong, Malaysia, Thailand, Philippines, China and Japan. Part of the WPP group, we have a track record of success in the airline, luxury, insurance, banking and technology sectors. Recruiting right, training and developing, coaching and providing quality assurance are the pillars of our success. Great infrastructure and robust analytics also help our employees outperform and to maintain high standards of quality.

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