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DK Lao Trading Sole Co., g , Ltd. (DK Lao)

DK Lao Trading Sole Co., g , Ltd. (DK Lao)

Unit 24, Kampaengmeuang Rd Nong Hai Village Hatsayfong District

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  • Customer Service Assistant DK Lao Trading Sole Co. Ltd is NOW HIRING !!! We are searching for fully qualified individual to handle an exciting position of CUSTOMER SERVICE ASSISTANT (English Speaking) JOB DESCRIPTION Job Title: Customer Service AssistantDepartment: fter SalesReporting to: Service ManagerService Receptionist’s Job descriptionCommunicates with clients about vehicle problemsMaintains positive relationships with clients to ensure continues businessApproaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options availableAnswers customer questions about services, including when to expect vehicle repairsDisplays extensive knowledge about products and services.Attend to customer as they walk in the door, never keep them waiting.Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interactionUses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-upsCommunicates with technicians about vehicle status, and ensures that vehicles will be ready for customer on time.Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely mannerProcesses customer paymentsSkills and QualificationsAverage to Fluent in English Language, both written and oral.Customer-Facing Skills.Strong Communication Skills.Previous Experience in Vehicle Service Department (preferably).Knowledge of Vehicle Parts and Services is an advantage.Computer Skills.Enthusiastic Attitude.Self-Motivated.Education and Training Requirements Must have a bachelor’s degree or an equivalent certificate.Completed Academic Courses related to Customer ServiceHe must have at least two years of experience in the customer service.Automotive industry experience is a PLUS.Should be well oriented with Customer Satisfaction DeliveryEnglish Speaking Candidate is necessary.Knowledge and Skills RequirementsAble to produce basic reports in Excel, Word and other Office document related reports.Must have good communication skills in English Language, both written and oral.Must have average knowledge on spare parts business.Must be able to analyse and come up with solutions when repairing and maintaining vehicles.Should have excellent managerial and supervisory skills to handle the entire Service Department.Plus-Point Skills and QualificationsPrevious Experience in Vehicle Service Department.Knowledge of Vehicle Parts and Services.Computer Skills, including email functionalities.Customer-Facing Skills.Strong Communication Skills.Management, Sales Experience.Enthusiastic Attitude.Self-Motivated.Interested Applicants may submit their CV and Certificates to: dkl_operations@dklaotrading.com
  • Workshop Manager DK Lao Trading Sole Co. Ltd is NOW HIRING !!!We are searching for fully qualified individual to handle an exciting position of WORKSHOP MANAGER (English Speaking) JOB DESCRIPTIONJob Title: Workshop ManagerDepartment: AftersalesReporting to:Director of OperationsKey RoleThe Workshop Manager teaches the staff to obey rules and regulations of the company in order to deliver the best quality of service to all the clients.To set a good example to the subordinates by following the standard service procedure designed by the company.The primary role of the Workshop Manager is to provide adequate training to generate income by selling all the available working-hours of the day (as minimum) and manage the department operation at all time to avoid any unnecessary damage and loss of company assets.He strongly ensure the delivery of the highest level of customer service by treating the CUSTOMERS AS THE LIFE-BLOOD OF THE BUSINESS.Duties and ResponsibilitiesIn all possible ways, convert all the working hours of the day into actual labour-sales.Formulate schemes and service-specials that will generate department income.Constantly monitor and evaluate technicians’ performance using measurement metrics (Efficiency, Productivity and Utilization) as well as the performance of the Non-Productive staff.Generate department reports as required by the immediate superior.Protects the Company Assets and report to the management in case of irregularities.Coordinates all the activities of the Service Department to the immediate superior.To generate a profitable MENU PRICING with the help and assistance of the Parts Manager.To ensure that the equipment, garage and storage facilities within the department are clean and maintained to the highest level of quality and prevent operational-delays in repairing vehicles/units.Ensure service personnel works in accordance to organization’s policies and other applicable laws.To address complaints and resolve problems raised by customers, as well as assure clients of maximum efficiency and productivity in repair and maintenance services offered.Maintains positive relationships with clients to ensure repeat and return customers.Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available.Displays extensive knowledge about products and services.Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.Demonstrates extensive knowledge of service departmentEducation and Training Requirements Must have a bachelor’s degree or an equivalent certificate.He must have at least two years of experience in the automotive industry and experience in a managerial position.Should be well oriented with Customer Satisfaction DeliveryKnowledge and Skills RequirementsSpeaks English very wellMust have strong personality as a leader.The candidate must know how to show and command his authority as Department Manager.Able to produce basic reports in Excel, Word and other Office document related reports.Must have good communication skills in English Language, both written and oral.Must have average knowledge on spare parts business.Must be able to analyse and come up with solutions when repairing and maintaining vehicles.Should have excellent managerial and supervisory skills to handle the entire Service Department.Plus-Point Skills and QualificationsPrevious Experience in Vehicle Service Department.Knowledge of Vehicle Parts and Services.Computer Skills, including email functionalities.Customer-Facing Skills.Strong Communication Skills.Management, Sales Experience.Self-Motivated.Interested Applicants may submit their CV and Certificates to: dkl_operations@dklaotrading.com
Contact
Contact Name : N/A
Email : info.dklaotrading.com;business_development@dklaotrading.com
Telephone : +856 21 480 248
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