Admin OfficerJob Vacancy Admin Officer KEY RESPONSIBILITIES:Assist administrative tasks in all aspects of business operations;Manage and control office vehicles booking and usage; travel and accommodation arrangement for staff and visitors as required;Be responsible for fixed assets management including controlling, monitoring and recording all activities;Be responsible for document control management (monitor, control and update) for in-coming and out-going documents;Assist in managing and arranging company functions/conferences, housekeeping and stationeries control;Make photocopies and file appropriate documents as directed;Provide general supports to visitors and VIP visits as necessary; andPrepare and manage general admin daily expenses and submit payment forms to finance and accounting department.QUALIFICATIONS/SKILLS/KNOWLEDGE REQUIRED:University Degree in management or any business disciplines;Good knowledge of fundamental office management;At least 3 years working experience in admin or similar field;Good communication & interpersonal skills;Excellent in Microsoft Office especially Microsoft Excel; andFluent communication and proper business writing in English.Application closing date is February 28, 2019Interested candidates are required to submit CV with at least two reliable references, a letter of expression of your interest explaining how your experience and qualification meet the requirements and state salary expectation:Human Resources and General Affairs Department, Email: hr_recruitment@toyota-laos.comRemark: Competitive salary package will be offered based on qualification and experience of the successful candidate.Only short-listed candidates will be notified for an interview session.
Customer Relation and Call Center OfficerJob Vacancy Customer Relation and Call Center OfficerKEY RESPONSIBILITIES:Assist Customer Service (CS) Manager in dealing with day-to-day Customer Relation tasks;Build and maintain relationships with customers and Customer relation of Toyota dealers;Conducting business reviews to ensure customer are satisfied with their products and services;Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem with technical service, selecting and explaining the best solution to solve the problem;Escalate and resolve areas of concern as raised by customers also Carrying out customers satisfaction surveys and reviews;Be responsible for Dealer Call Center Operation improvement & support Marketing Activities by utilizing system and customer database management;Improve Dealers Call Center SOP modification to support Value Chain Ambassador enhancement;Follow up progressive of Call Center regarding In-active & Aging customer follow up (Support marketing activities); To design Customer Information Management (CIM) system for mainly support Toyota and Dealers IMV Marketing Activity;Achieve customers Satisfaction targets and Call Center KPI’s as set by Customer Service Manager;To maintain, develop and promote effective networks with both customers and Toyota Dealer on Customer Satisfaction and relation issues; andProvide an effective schedule of Dealer Customer relation and Call center training to staff as per TMC standards.QUALIFICATIONS/SKILLS/KNOWLEDGE REQUIRED:University Degree/Diploma in Management/Business Administration or related fields;At least 2 years of admin experience working in automotive/logistic or similar industries;Abilities to work under pressure and deal with products and services;Good communication & interpersonal skills; andFluent communication and proper business writing in English.Application closing date is February 28, 2019Interested candidates are required to submit CV with at least two reliable references, a letter of expression of your interest explaining how your experience and qualification meet the requirements and state salary expectation:Human Resources and General Affairs Department, Email: hr_recruitment@toyota-laos.comRemark: Competitive salary package will be offered based on qualification and experience of the successful candidate.Only short-listed candidates will be notified for an interview session.
HR Officer (Performance Management System)Job Vacancy HR Officer (Performance Management System)KEY RESPONSIBILITIES:Assist HR & GA Manager in managing and developing performance management system and necessary HR policies and regulations for the business operations;Play a key role in assist in HR & GA Manager to lead on the performance appraisal assessment review as well as target setting of performance indicators and methods;Manage and report leave records, staff attendance, staff headcount, employees, resignation and termination report, staff exit interview, employee’s medical health check-up and staff orientation program; andBe responsible for foreign manpower import quota submission, updating organization chart, employee relation and reward programs as well as internal team building activities.QUALIFICATIONS/SKILLS/KNOWLEDGE REQUIRED:University Degree in HR/management or any business disciplines;Good knowledge of fundamental human resources management;Knowledge of Lao labor law and principles would be highly considered;At least 3 years working experience in HR or similar field;Good communication & interpersonal skills;Excellent in Microsoft Office especially Microsoft Excel; andFluent communication and proper business writing in English.Application closing date is February 28, 2019Interested candidates are required to submit CV with at least two reliable references, a letter of expression of your interest explaining how your experience and qualification meet the requirements and state salary expectation:Human Resources and General Affairs Department, Email: hr_recruitment@toyota-laos.comRemark: Competitive salary package will be offered based on qualification and experience of the successful candidate.Only short-listed candidates will be notified for an interview session.
