Nongbone Road, Green Building, 3rd Floor Naxay Village Saysettha District
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User Support Officer OUR ACTIVITY:Bivac (Lao) Co., Ltd has implemented and operated through a concession the Lao National Single Window (“LNSW”) which is a platform that automates, optimizes and secures business processes of public & private stakeholders of the trade community.The LNSW will facilitate the import, export transhipment and transit operations through a paperless exchange of documents and the automation of administrative, logistics and customs operations. The electronic documents transmission will be possible through the interoperability between the Single Window system and both public and private organization information system.WORKING LOCATION:Thakhek, Khammouane Province, Laos (Thakhek local people are preferable)JOB DESCRIPTIONCompany’s nameLao National Single Window Co., LtdLocation:LaosFunctionUser Support OfficerTitle :User Support OfficerReporting to:LNSW User Support Team LeaderTitle: Managing:LNSW OperationsTitle: Internal supportLNSW User Support Team LeaderExternal:n/aRole Purpose Statement: Manages the relation with the customer and interacts through the different channels: email, web and phone. He replies to all questions of the customer. Finds adapted solutions. Main TasksIn charge of Treating user requests by remote or by in conformity with the procedureIn charge of Training to users in the office and or on the fieldIn charge of preparing training support data / documentationIn charge of executing or Testing the new delivery of the Applications and all its evolutionsCollaborate with the Technical team when necessaryCoordinates and follows-up the activities of the different workgroups and anticipates any functional an technical issue if needIn charge of the Client relationship managementApplies the different protocols of escalation with different suppliersSupervises the execution of the tasks in conformity with the defined processPrepares Process execution reporting of LNSW activity through CRM systemReports any identified system issue and Informs regularly the supervisor of the situationKNOWLEDGE, SKILLS & EXPERIENCEKEY COMPETENCIESQualifications:Proficient in English (written and spoken) - mandatory, with good communication and interpersonal skills. French is a plus;University Graduate (minimum a Bachelor’s degree in relevant field.);Knowledge of Import, Export and Transit procedureKnowledge of ASYCUDA application knowledgeKnowledge of logistics procedureKnowledge of Customs ProcedureEasy learningThakhek local people are preferable Competences:Freight forwarder, Call Center, Transport Company, Shipping / Customs broker competencies are preferred. Other information:Competitive and comprehensive package depending on prior experiencesSSOHealth benefit (AGL)Internal training sessions will be conductedSuitable and interested candidates are invited to send a full resume, cover letter, and recent photograph by March 8th, 2021 to: email@example.comPaper application can be submitted to the following address: Nongbone Road, Green Building, 3rd Floor, Naxay Village, Saysettha District, Vientiane Capital, Laos.