EXO Travel

EXO Travel

15 Kaysone Raod Phon Sa Ad Saysettha

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  • French Speaking Operation Officer Job DescriptionJob Title:French Speaking Operation OfficerDepartment:OperationsLocation:Luang Prabang Office Reports To: Operations Supervisor/ Assistant Operations ManagerPosition OverviewEnsure flawless ground execution of the tours and itineraries planned.To be responsible for checking all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis.Responsibilities:Assign jobs to tour guides, vehicles suppliers, drivers etc.Reserve services from suppliers for each booking.Communicate with Inbound Teams to ensure smooth Operations and Reservation.Brief guides in detail for each booking.Manage Tour Plan System for Job Order to guides and drivers.Manage Tour Plan System for Cash Advance Report for tour guides.Manage Tour Plan System for Guide Fee Report of tour guides.Submit Cash Advance and Guide Fee Request to Supervisor/Assistant Manager/Manager for the approval.Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints.Manage Guides’ KPIs by using the Customer Satisfaction Surveys.Support Supervisor/Assistant Manager/Manager in recruiting and training guides, ensure that responsible tourism will be discussedInspect new suppliers as per schedule with Product Team.Attend scheduled meeting with Operations Team.Coordinate and attend annual guide training & staff training.Ride along with guide and clients to monitor the quality and maintain relationships with suppliers.Raise hot issue/s with solution to Supervisor/Assistant Manager/Manager.Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical codeEnsure implementation and improvement of our most responsible initiatives - such as refillable bottlesCooperate with suppliers to inform them about our responsible tourism commitments and requirementsFollow up with the distribution of our Tips for responsible travelers bookletQualifications:Bachelor’s degree in Tourism or related field.Good command over verbal & written French, good English skill is plus.Experience in Travel Company and Operations TaskExcellent skills in Microsoft Office & Travel softwareSkills:Very detail oriented and service mindedGood communication and execution skills.Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.To apply: Send CV and cover letter to naly@exotravel.com  and francois@exotravel.comDeadline: 31 May 2019
Email : naly@exotravel.com
Telephone : +856 (0) 21 454 640-3
Website : www.exofoundation.org
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